Refund Policy
1. Overview
We are committed to ensuring your satisfaction with our contemporary household and appliance products. If you are not fully satisfied with your purchase, this Refund Policy explains how we handle returns, exchanges, and refunds.
2. Eligibility for Refunds
To be eligible for a refund:
- The item must be unused, in its original packaging, and in the same condition as received.
- The request must be made within 14 days of delivery.
- Certain items, such as perishable goods, customized or personalized products, may not be eligible for a refund.
3. Non-Refundable Items
- Items damaged due to misuse or improper handling after delivery
- Sale or clearance items marked as final sale
- Customized or personalized products
4. How to Request a Refund
- Contact our customer support team via email or phone with your order details and reason for the return.
- Our team will review your request and provide instructions for returning the item.
- Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
5. Refund Process
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping or delivery charges are non-refundable, except in cases of defective or incorrect items.
6. Exchanges
- If you wish to exchange an item, the same rules for eligibility apply.
- Exchanges are subject to product availability.
7. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery.
- We will arrange a replacement or refund at no extra cost to you.
8. Contact Us
For any questions, concerns, or to initiate a refund or exchange, please reach out to our customer support team:
This policy ensures transparency and protects both your store and your customers while reflecting the quality and reliability your brand promises.
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